Suit fades Chandigarh shop owner told to pay Rs 5000 relief its cost

Ramkrishan UpadhyayTribune News ServiceChandigarh August 19The District Consumer Disputes Redressal Forum Chandigarh has directed a shop owner to pay a compensation of Rs 5000 to a city resident Arvind after the colour of the suit that he purchased for his wife on Karva Chauth faded after first washThe Commission has also directed the shop owner to pay Rs 7390 Rs 5390 as the cost of the suit and Rs 2000 as stitching charges and Rs 5000 as cost of litigation to the complainantArvind a resident of Sector 27 Chandigarh in his complaint filed through advocate Devinder Kumar said he purchased two suits for his wife – one readymade and one unstitched – after paying a sum of Rs7501 on the eve of Karva Chauth on October 27 2018 from Ms Shareen Couture Patiala House SCO No 20 Sector 19-D ChandigarhHe said his wife got the suit stitched from a tailor after paying Rs2000 as stitching charges She went to a party wearing the suit and found that its colour had faded The defects were explained to the shop owner and it was noticed that it got spoiled due to colour bleed The shop retained the bottom of the suit with an assurance that it would send the item to the company for replacement but it was not doneThe shop owner contested the complaint and claimed that the suit was in a good condition at the time of sale and the colour faded when the complainants wife washed it at home even after a warning note dry clean only It has been denied that the suit was defective at the time of saleThe shop owner said in order to retain good relationships with the complainant he only took the bottom of the suit and sent it to the company for replacement Pleading that there was no deficiency in service or unfair trade practice on its part the shop owner prayed for the dismissal of the complaintAfter hearing the arguments the Commission said neither the suit was replaced nor the amount was refunded to the complainant despite the promise made by the shop owner The shop has not placed on record any tangible evidence to prove that in fact it was the complainant or his wife who was at fault in regard to the damage to the suit Thus allegations of deficiency in service are proved on record In view of this the shop owner is directed to pay Rs7390 Rs5390 as the cost of the suit and Rs2000 as stitching charges to the complainant along with interest 9 per cent per annum from the date of filing of the complaint till realisationThe shop owner has also been told to pay a compensation of Rs5000 for causing mental agony and harassment and Rs5000 as cost of litigation to the complainant