Flexible and compliant cloud calling is now available to Indian businesses as Exotel bags virtual network operator license first Indian customer engagement platform to become a virtual operator
BENGALURU India Feb 28 2022 PRNewswire — Bengaluru-based full stack customer engagement platform Exotel announced that they secured the Unified License for Virtual Network Operator UL VNO Access Service from the Department of Telecommunications DoT With the license Exotel in partnership with telecom operators offers the most flexible affordable and fully compliant internet calling solution for Indian businesses This is an industry-first in India Todays solutions in the customer communication market are not built to handle remote operations with hybrid workforces Theyre time and cost-intensive yet lack compliance and flexibility to work and call customers from anywhere Addressing the regulatory concerns the Modi-led government permitted VNOs Virtual Network Operators in 2016 and further liberalised several OSP guidelines in the last couple of years This allowed a win-win partnership between VNOs and telcos offering ease of doing business These events made India a key player in the global IT BPO industry creating lakhs of job opportunities We are Indias only API-first virtual telecom operator thats business-focused said Ishwar Sridharan Co-founder and COO of Exotel We now offer software infrastructure bots and telco lines over the cloud making Exotel a one-stop-shop for all customer engagement solutions We enable the workforce to work from anywhere and call customers over the internet with the new license This strengthens our relationship with telecom operators to make the cloud more accessible and flexible This offering is available in the Karnataka circle and will soon be rolled out across India On becoming a compliant virtual operator Gaurav Agarwal Senior Vice President Operations at Exotel commented We are extending the vision shared by the government of India for ease of doing business for the IT BPO industry By availing UL VNO Access Service license we offer 100 compliant Cloud Contact Center solutions This will provide seamless connectivity to WFA agents and reduce cost for businesses About Exotel Exotel is the emerging markets leading full stack customer engagement platform and business-focused virtual telecom operator Incorporated in 2011 Exotels world-class cloud-based product suite powers 50 million engagements daily for over 6000 companies in India SE Asia the Middle East and Africa Today some of the fastest-growing companies in the emerging markets Ola Swiggy Flipkart GoJek Byjus Urban Company HDFC Bank Zomato Oyo etc manage their customer engagement with Exotels omnichannel contact centre a suite of communication APIs and conversational AI platform over the cloud Theyre a 100 million Series D funded company with 50 million in ARR Photo – httpsmmaprnewswirecommedia1754970ExotelTechcomjpg Photo – httpsmmaprnewswirecommedia1754969ExotelIshwarSridharanjpg Logo – httpsmmaprnewswirecommedia1754968ExotelLogojpg PWR PWR
BENGALURU India Feb 28 2022 PRNewswire — Bengaluru-based full stack customer engagement platform Exotel announced that they secured the Unified License for Virtual Network Operator UL VNO Access Service from the Department of Telecommunications DoT With the license Exotel in partnership with telecom operators offers the most flexible affordable and fully compliant internet calling solution for Indian businesses This is an industry-first in India Todays solutions in the customer communication market are not built to handle remote operations with hybrid workforces Theyre time and cost-intensive yet lack compliance and flexibility to work and call customers from anywhere Addressing the regulatory concerns the Modi-led government permitted VNOs Virtual Network Operators in 2016 and further liberalised several OSP guidelines in the last couple of years This allowed a win-win partnership between VNOs and telcos offering ease of doing business These events made India a key player in the global IT BPO industry creating lakhs of job opportunities We are Indias only API-first virtual telecom operator thats business-focused said Ishwar Sridharan Co-founder and COO of Exotel We now offer software infrastructure bots and telco lines over the cloud making Exotel a one-stop-shop for all customer engagement solutions We enable the workforce to work from anywhere and call customers over the internet with the new license This strengthens our relationship with telecom operators to make the cloud more accessible and flexible This offering is available in the Karnataka circle and will soon be rolled out across India On becoming a compliant virtual operator Gaurav Agarwal Senior Vice President Operations at Exotel commented We are extending the vision shared by the government of India for ease of doing business for the IT BPO industry By availing UL VNO Access Service license we offer 100 compliant Cloud Contact Center solutions This will provide seamless connectivity to WFA agents and reduce cost for businesses About Exotel Exotel is the emerging markets leading full stack customer engagement platform and business-focused virtual telecom operator Incorporated in 2011 Exotels world-class cloud-based product suite powers 50 million engagements daily for over 6000 companies in India SE Asia the Middle East and Africa Today some of the fastest-growing companies in the emerging markets Ola Swiggy Flipkart GoJek Byjus Urban Company HDFC Bank Zomato Oyo etc manage their customer engagement with Exotels omnichannel contact centre a suite of communication APIs and conversational AI platform over the cloud Theyre a 100 million Series D funded company with 50 million in ARR Photo – httpsmmaprnewswirecommedia1754970ExotelTechcomjpg Photo – httpsmmaprnewswirecommedia1754969ExotelIshwarSridharanjpg Logo – httpsmmaprnewswirecommedia1754968ExotelLogojpg PWR PWR
