HDFC ERGO Launches VAULT an Industry-first Digitally-enabled Rewards Program
Mumbai Maharashtra India NewsVoir HDFC ERGO General Insurance Company a leading private general insurer and a digital-first company leads the way in customer loyalty with the launch of the VAULT program an industry-first digital customer engagement and rewards program HDFC ERGO is committed towards enhancing customer experience and making them feel valued Staying true to this commitment the Company has taken advantage of the Regulatory Sandbox by IRDAI in the form of VAULT an experiment to test a new idea Under this program the insurer will incentivize its Optima Restore health insurance customers by way of reward points for performing certain activities like staying insured under the policy for more than two years holding two active HDFC ERGO retail policies interacting digitally using the cashless network of healthcare providers etc These reward points equivalent to cash can be redeemed against a wide range of wellness offers like pharmacy vouchers doctor consultations etc or can be used for social causes or buying insurance products Speaking about the launch of VAULT Mr Ravi Vishwanath President – Accident Health Business HDFC ERGO General Insurance said Innovation is the key to all that we do at HDFC ERGO The Regulatory Sandbox gives us the impetus we need to innovate and introduce new and unique offerings for our customers We believe that with VAULT the relationship with our policyholders will go beyond the traditional transactional mode and help us provide more value to them While it will pave the way to deeper engagement it will facilitate reaching out to many new such customers who are keen to associate with an insurer who nurtures and values its customers loyalty About HDFC ERGO HDFC ERGO General Insurance Company is a joint venture between HDFC Ltd and ERGO International AG the primary insurance entity of the Munich RE Group of Germany HDFC ERGO is one of Indias largest non-life insurance company in the private sector A digital-first company transforming into an AI-first company HDFC ERGO is a leader in implementing technology to offer consumers the best-in-class service experience The company has created a stream of innovative new products as well as services using technologies like Artificial Intelligence AI Machine Learning ML Natural Processing Language NLP Robotics and IBM Watson HDFC ERGO offers a range of general insurance products and has a completely digital sales process with 93 of retail policies issued digitally The self-help tech platform developed by HDFC ERGO has empowered the customers to avail 58 of the services virtually in a self-help mode on a 24×7 basis with 40 of the customer requested services digitally The Company offers a complete range of General Insurance products including Health Motor Home Agriculture Travel Credit Cyber and Personal Accident in the retail space along with Property Marine Engineering Marine Cargo Group Health and Liability Insurance in the corporate space Be it unique insurance products integrated customer service models top-in-class claim processes or a host of technologically innovative solutions HDFC ERGO has been able to delight its customers at every touch-point and milestone to ensure consumers are serviced in real-time Please log on to wwwhdfcergocom for more information on HDFC ERGO and the products and services offered by the company PWR PWR
Mumbai Maharashtra India NewsVoir HDFC ERGO General Insurance Company a leading private general insurer and a digital-first company leads the way in customer loyalty with the launch of the VAULT program an industry-first digital customer engagement and rewards program HDFC ERGO is committed towards enhancing customer experience and making them feel valued Staying true to this commitment the Company has taken advantage of the Regulatory Sandbox by IRDAI in the form of VAULT an experiment to test a new idea Under this program the insurer will incentivize its Optima Restore health insurance customers by way of reward points for performing certain activities like staying insured under the policy for more than two years holding two active HDFC ERGO retail policies interacting digitally using the cashless network of healthcare providers etc These reward points equivalent to cash can be redeemed against a wide range of wellness offers like pharmacy vouchers doctor consultations etc or can be used for social causes or buying insurance products Speaking about the launch of VAULT Mr Ravi Vishwanath President – Accident Health Business HDFC ERGO General Insurance said Innovation is the key to all that we do at HDFC ERGO The Regulatory Sandbox gives us the impetus we need to innovate and introduce new and unique offerings for our customers We believe that with VAULT the relationship with our policyholders will go beyond the traditional transactional mode and help us provide more value to them While it will pave the way to deeper engagement it will facilitate reaching out to many new such customers who are keen to associate with an insurer who nurtures and values its customers loyalty About HDFC ERGO HDFC ERGO General Insurance Company is a joint venture between HDFC Ltd and ERGO International AG the primary insurance entity of the Munich RE Group of Germany HDFC ERGO is one of Indias largest non-life insurance company in the private sector A digital-first company transforming into an AI-first company HDFC ERGO is a leader in implementing technology to offer consumers the best-in-class service experience The company has created a stream of innovative new products as well as services using technologies like Artificial Intelligence AI Machine Learning ML Natural Processing Language NLP Robotics and IBM Watson HDFC ERGO offers a range of general insurance products and has a completely digital sales process with 93 of retail policies issued digitally The self-help tech platform developed by HDFC ERGO has empowered the customers to avail 58 of the services virtually in a self-help mode on a 24×7 basis with 40 of the customer requested services digitally The Company offers a complete range of General Insurance products including Health Motor Home Agriculture Travel Credit Cyber and Personal Accident in the retail space along with Property Marine Engineering Marine Cargo Group Health and Liability Insurance in the corporate space Be it unique insurance products integrated customer service models top-in-class claim processes or a host of technologically innovative solutions HDFC ERGO has been able to delight its customers at every touch-point and milestone to ensure consumers are serviced in real-time Please log on to wwwhdfcergocom for more information on HDFC ERGO and the products and services offered by the company PWR PWR
