Thane Dec 19 PTI The Thane District Consumer Disputes Redressal Commission has held a Pune-based travel agency guilty of deficiency in service and ordered it to refund the amount taken as advance and also pay compensation collectively worth Rs 95000 to a woman tourist The copy of the order which was passed on December 1 was made available on Sunday In the order the commission president Milind S Sonawane and member Poonam V Maharshi directed Mukesh Dilip Ahire of Sab Dekho Duniya Tours and Travels to refund the advance of Rs 75000 he had taken from the complainant a resident of Dombivli in Thane district along with 10 per cent interest from the date of payment of the advance amount The complainants counsel advocate Ashwini Sarjine said the commission also ordered payment of Rs 10000 each towards physical harassment and cost of proceedings to the complainant In her complaint the woman had said that she had booked an eight-day tour package to visit Darjeeling Gangtok Peeling-and Lachung in June 2018 The cost of the tour package was Rs 80000 of which she had paid Rs 75000 as advance The complainant alleged that when she reached Darjeeling with her husband the hotel rooms were leaking and not clean Besides that no food was provided by the hotel In addition to that the tour operator changed their itinerary without informing them due to which they suffered hardships Due to that they had to pay extra money When they raised the issues with the tour operator he did not pay any heed she alleged The complainant then approached the commission seeking a refund of Rs 104290 along with Rs 70000 towards compensation for mental agony and Rs 30000 as litigation charges In the order the commission observed The perusal of the police complaint filed by the complainant at Gangtok police station shows that the opponent changed their tour itinerary and when inquired about it did not respond well which disturbed the complainants tour completely causing harassment to her and her husband The evidence produced by the complainant on record remained unchallenged We find that the opponent has not only caused deficiency in service but also adopted unfair trade practice in dealing with complainant it added PTI COR NP NP