Mumbai (Maharashtra) [India], December 5 (ANI/BusinessWire India): Konnect Insights, the omnichannel customer experience management platform, announced that Zomato, has chosen Konnect Insights to help it achieve new levels of CXM.
Marlborough (Massachusetts) [US], December 1 (ANI/PRNewswire): Quantiphi, an AI-first Digital Engineering company, launched the Qollective.CX platform that leverages AI to simplify experience management for enterprise customers.
Bangalore (Karnataka) [India], November 8 (ANI/BusinessWire India): Movate (formerly CSS Corp), a digital technology and customer experience (CX) services provider, today announced that it has been recognized as a Global Leader in the ISG Provider Lens™ Contact Center - Customer Experience Services Global 2022 report by Information Services Group (ISG), a leading global technology research and advisory firm.
Chennai (Tamil Nadu) [India], October 21 (ANI/PRNewswire): Movate (formerly CSS Corp), a digital technology and customer experience (CX) services provider, organized an extensive tree plantation drive, 'Each One, Plant One,' as part of its ESG program to help create a better planet for future generations.
Chennai (Tamil Nadu) [India]/ Palo Alto (California) [US], October 20 (ANI/BusinessWire India): Uniphore, the leader in conversational AI and automation, today announced the release of its enhanced Uniphore X platform, the industry's most comprehensive platform that enables brands to accelerate and improve two key areas of their business: Customer Experience and Sales. With the latest enhancements to the platform, the conversations that happen between live or virtual agents as well as those happening between sales and prospects are now more effective and with minimal friction.
New Delhi [India], August 17 (ANI/PRNewswire): According to Forrester (Nasdaq: FORR), due to COVID-19, more customers in India are relying on online channels for their banking needs. As India's banks slow the rate of new branch openings, digital channels will continue to become even more important. The India Banking Customer Experience Index Rankings, 2022 reveal, however, that while Indian banks improved their digital capabilities significantly, they have dropped the ball on in-person interactions. As a result, the quality of overall customer experience (CX) across the Indian banking industry remains stagnant.
Mumbai (Maharashtra) [India]/ Denver (Colorado) [US], July 27 (ANI/PRNewswire): Startek® (NYSE: SRT), a global customer experience (CX) solutions provider, today announced the launch of Startek Agent AI, a modular platform combining three AI-powered solutions designed to enhance employee experience (EX) and deliver a superior CX.
Mumbai (Maharashtra) [India], July 25 (ANI/PNN): BSE listed (512379) Cressanda Solutions Limited (Cressanda) is an India-based company engaged in providing Information Technology (IT) digital media and IT enabled services.
Bangalore (Karnataka) [India], July 18 (ANI/BusinessWire India): CSS Corp, a global customer experience (CX) and technology services provider, and Conversica, Inc., the leading provider of Conversation Automation solutions for enterprise revenue teams, have announced a strategic partnership to help enterprises elevate their customer experiences and generate new revenue streams.
San Jose (California) [US], July 9 (ANI/PNN): [24]7.ai, Inc., a recognized leader in Omnichannel conversational AI and contact centre services; announced today that it has received the "BPO of the Year" award at the CCW Excellence Awards in Las Vegas. The award was presented to [24]7.ai by Customer Contact Week, the largest customer event in the world.
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![[24]7.ai wins CCW Excellence Award for BPO of the Year](https://s3images.zee5.com/wp-content/uploads/2022/07/ANI_Image_120220709043100-120220709045553.jpg "[24]7.ai wins CCW Excellence Award for BPO of the Year")
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