Bengaluru (Karnataka) [India], May 27 (ANI/PRNewswire): Bengaluru -based full-stack customer engagement platform Exotel announced their new addition to leadership by appointing Pranesh Babu as SVP of Delivery and Support.

PUNE India April 19 2022 PRNewswire -- Xirify- a Pune-based hyperlocal quick commerce App for ordering products and services announced integration of Cashfree Payments Petpooja Gupshup Exotel and Brozo Previously known as Wefast to become a one-stop order management solution for business partners Having created a mark for itself in the marketplace which is to a large extent dominated by big players it is steadily consolidating its growth curve with innovative features and integrations Xirify still in the pilot phase is successfully establishing itself in select areas of Pune like Pashan Baner and Bavdhan and has come to be reckoned as one of the fastest growing online shopping app with month-on-month order growth of 38 starting November 2021 After launching a completely new look and feel of the App in Nov 21 it is now focusing on integrating with various leading industry 3rdparty software to bring all the benefits and solutions together and provide a one-stop solution for local businesses for end-to-end order management Xirify has already integrated Dunzo services to enable last-mile delivery With all these integrations Xirify aims to empower all its registered businesses to provide a seamless customer experience which is otherwise extremely costly if they do it by themselves Xirify is a product incubated by Valueadd Softtech Systems Pvt Ltd VAST Speaking of Xirify Prashant Upasani Founder Director VAST says The platform is intended and created to cater to the development of local marketplace through an Omni online channel which will provide a great shopping experience for all home necessities Efforts are on to ensure onboarding both small and flourishing local businesses of the local area as also branded entities for a wide range of options and a wholesome customer experience We have kept our ears to the ground and been actively interacting with our patrons to understand their needs and incorporate matching features in the platform Pune is home to around 35 lakh population with a high percentage of people employed in Information Technology IT and allied fields apart from Automobile and Engineering entities The convenience of shopping online is an imperative need for such a genre of citizens time being a luxury for most of them This window of opportunity is aptly farmed by Xirify with intensified efforts by roping in value-added services of delivery options POS Point Of Sale marketing and easy payment solution for businesses and customers Integrations its benefits Integrations provide value addition to the users of the platform and thereby enhance its utility across various operationsfunctions of the platform Xirify intends to provide a top-in-class experience to its users with these integrations Cashfree Payments is a leading API and Banking Solutions company that leads the way in bulk disbursals in India with its product Payouts It is a highly secure payment gateway that supports all DebitCredit cards UPI Net banking and Wallets with Quick Settlements These integrations boost the platforms ability to provide a hassle-free payment for orders and help retail business owners to manage their billing efficiently All payments made through Xirify are directly settled in the Businesss account Business gets access to a comprehensive dashboard to view all payment status and easy one-click refund management For more information please visit wwwcashfreecom Petpooja a coherent Restaurant Management software is being used by 60 of Xirifys registered restaurants eateries and cloud kitchens With this integration they will be able to manage all orders in one place RestaurantEatery owners will not have to manageeditupdate their catalog in multiple places and manage multiple apps to receive and process orders For more information please visit wwwpetpoojacom Gupshup enables better customer interactions through omni-channel conversational engagement messaging video and voice Gupshup handles over 7 billion messages per month and supports more than 44000 businesses across the world Converse with Gupshup at httpwwwGupshupio Exotel is a full stack customer engagement software provider The integration will smoothen the order coordination And the automated workflow will make sure all orders are accepted and processed on time For more information please visit wwwexotelcom Borzo previously known as Wefast Borzo is a last-mile delivery service provider With this integration Xirify will be able to reach every nook and corner of the city to offer its delivery service For more information please visit httpsborzodeliverycom Talking about all the above integrations Koeli Chatterjee Head of Business Marketing sums up the advantage when she says Being a two-sided marketplace we must make sure both customers and businesses are happy All the above integrations will result in a hassle-free transaction which will help in eliminating manual errors The end customer expectations are built around seamless convenience easy ordering payment process and getting the right things delivered at their doorstep With all the above integrations we will be ensuring that shoppers on Xirify get the best customer experience More than 3000 households in Pashan Bavdhan and Baner areas are using Xirify to order their daily essentials today As we say to our customers -Stop App Hopping and Download Xirify shopping and you will get every product service that you regularly need in your daily life Similarly with the above integrations we will make sure that businesses also get access to everything to run their business online be it be catalog listing tools to manage and market their business social media integration last-mile delivery and much more We are in our pilot phase and the idea is catching up fast We are excited and grateful to all our early adopters for giving us a chance We are looking forward to expanding our footprints soon Koeli added ABOUT Xirify Xirify is a platform to bring consumers the benefits of supporting local entrepreneurs with the convenience of online shopping This feature-rich platform aids all types of retail businesses in acquiring and servicing local customers with minimum effort and spending Businesses registering with Xirify can reach their customer base and generate demand by listing their productsservices catalog receiving orders online offering exclusive deals and discounts and enjoying the benefits of receiving ratings and reviews Buyers have a wider choice to choose their seller on Xirify They can opt to pay online through UPI or use the facility of Cash On Delivery COD for their purchases Xirify is currently operational in Baner Pashan Bavdhan Pune For more information please visit httpswwwxirifycom Link To Download Xirify Shopping For Shoppers and service seekers App Android App httpsplaygooglecomstoreappsdetailsidcomvastxirifyconsumer iOS App httpsappsapplecominappxirify-shoppingid1513152017 Link To Xirify Business App For Businesses Android App httpsplaygooglecomstoreappsdetailsidcomvastxirifybusiness iOS App httpsappsapplecominappxirify-businessid1513752688 Media Contact Koeli Chatterjee infoxirifycom Logo httpsmmaprnewswirecommedia1571607XirifyShoppingLogojpg PWR PWR

BENGALURU India Feb 28 2022 PRNewswire -- Bengaluru-based full stack customer engagement platform Exotel announced that they secured the Unified License for Virtual Network Operator UL VNO Access Service from the Department of Telecommunications DoT With the license Exotel in partnership with telecom operators offers the most flexible affordable and fully compliant internet calling solution for Indian businesses This is an industry-first in India Todays solutions in the customer communication market are not built to handle remote operations with hybrid workforces Theyre time and cost-intensive yet lack compliance and flexibility to work and call customers from anywhere Addressing the regulatory concerns the Modi-led government permitted VNOs Virtual Network Operators in 2016 and further liberalised several OSP guidelines in the last couple of years This allowed a win-win partnership between VNOs and telcos offering ease of doing business These events made India a key player in the global IT BPO industry creating lakhs of job opportunities We are Indias only API-first virtual telecom operator thats business-focused said Ishwar Sridharan Co-founder and COO of Exotel We now offer software infrastructure bots and telco lines over the cloud making Exotel a one-stop-shop for all customer engagement solutions We enable the workforce to work from anywhere and call customers over the internet with the new license This strengthens our relationship with telecom operators to make the cloud more accessible and flexible This offering is available in the Karnataka circle and will soon be rolled out across India On becoming a compliant virtual operator Gaurav Agarwal Senior Vice President Operations at Exotel commented We are extending the vision shared by the government of India for ease of doing business for the IT BPO industry By availing UL VNO Access Service license we offer 100 compliant Cloud Contact Center solutions This will provide seamless connectivity to WFA agents and reduce cost for businesses About Exotel Exotel is the emerging markets leading full stack customer engagement platform and business-focused virtual telecom operator Incorporated in 2011 Exotels world-class cloud-based product suite powers 50 million engagements daily for over 6000 companies in India SE Asia the Middle East and Africa Today some of the fastest-growing companies in the emerging markets Ola Swiggy Flipkart GoJek Byjus Urban Company HDFC Bank Zomato Oyo etc manage their customer engagement with Exotels omnichannel contact centre a suite of communication APIs and conversational AI platform over the cloud Theyre a 100 million Series D funded company with 50 million in ARR Photo - httpsmmaprnewswirecommedia1754970ExotelTechcomjpg Photo - httpsmmaprnewswirecommedia1754969ExotelIshwarSridharanjpg Logo - httpsmmaprnewswirecommedia1754968ExotelLogojpg PWR PWR