Thane Dec 19 PTI The Thane District Consumer Disputes Redressal Commission has held a Pune-based travel agency guilty of deficiency in service and ordered it to refund the amount taken as advance and also pay compensation collectively worth Rs 95000 to a woman tourist The copy of the order which was passed on December 1 was made available on Sunday In the order the commission president Milind S Sonawane and member Poonam V Maharshi directed Mukesh Dilip Ahire of Sab Dekho Duniya Tours and Travels to refund the advance of Rs 75000 he had taken from the complainant a resident of Dombivli in Thane district along with 10 per cent interest from the date of payment of the advance amount The complainants counsel advocate Ashwini Sarjine said the commission also ordered payment of Rs 10000 each towards physical harassment and cost of proceedings to the complainant In her complaint the woman had said that she had booked an eight-day tour package to visit Darjeeling Gangtok Peeling-and Lachung in June 2018 The cost of the tour package was Rs 80000 of which she had paid Rs 75000 as advance The complainant alleged that when she reached Darjeeling with her husband the hotel rooms were leaking and not clean Besides that no food was provided by the hotel In addition to that the tour operator changed their itinerary without informing them due to which they suffered hardships Due to that they had to pay extra money When they raised the issues with the tour operator he did not pay any heed she alleged The complainant then approached the commission seeking a refund of Rs 104290 along with Rs 70000 towards compensation for mental agony and Rs 30000 as litigation charges In the order the commission observed The perusal of the police complaint filed by the complainant at Gangtok police station shows that the opponent changed their tour itinerary and when inquired about it did not respond well which disturbed the complainants tour completely causing harassment to her and her husband The evidence produced by the complainant on record remained unchallenged We find that the opponent has not only caused deficiency in service but also adopted unfair trade practice in dealing with complainant it added PTI COR NP NP

Thane Sep 25 PTI The Thane District Consumer Disputes Redressal Commission has ordered a real estate developer to pay Rs 40000 compensation to a flat buyer for indulging in deficiency in service by way of not handing over the property within the stipulated time The order was issued by the commissions president Milind Sonawane on September 17 the copy of which was made available on Saturday Besides the compensation the commission also asked Sai Raj Builders and Developers and its partners to pay the refund of Rs 163332 to the complainant along with 10 per cent interest from the date of the payment of this amount in January 9 2016 Complainant Chhaya Raju Anands counsel advocate Ashwini Sarjine told the commission that in 2014 the complainant had booked a 450-sq ft flat in the project being developed by Sai Raj Builders at Navali Naka in Ambarnath for a consideration of Rs 3 lakh Till January 2016 she paid Rs 1 63332 and the developer was to give possession of the flat in the next eight months which he has not done so far The complainant sought that the developers be directed either to give the possession of the flat or to refund the amount with interest The commission said in its order that although the complainant has paid substantial amount there was no sign that the developer would give the possession of the flat to her The opponents have committed deficiency in serviceAs they have not completed the project and there is no evidence when it would be completed it would be appropriate to direct them to refund jointly and severally the amount of Rs 163332 to the complainant along with 10 per cent interest from the date of the payment it said It asked them to pay Rs 25000 to the complainant for causing mental and physical harassment and Rs 15000 towards the cost of the legal proceedings PTI COR NP NP NP