Tatas to ensure smartly dressed cabin crew better on-time performance enhanced meals at Air India
New Delhi Jan 27 PTI Smart and well-groomed cabin crew members better on-time performance of flights calling passengers as guests and enhanced in-flight meal service are some of the measures the Tata Group is focusing on at Air India immediately after taking over the airline on Thursday sources saidThe employees have been told by the Tata Group that there will be a change in image attitude and perception of Air India they saidCabin crew members have been instructed to address all passengers as guests and cabin crew supervisor will have to ensure safety and service standards provided to the guests they notedThe crew members will have to be smartly dressed and well-groomed and there will be grooming executives who will be conducting checks at the airports they mentionedSince on-time performance is extremely important all endeavours will have to be made by the crew members to ensure that the doors are closed 10 minutes before the flights departure they saidA special audio message by Ratan TataChairman Emeritus of Tata Sons will also be played in flights and crew will be instructed on when and how to play it they saidAccording to the sources enhanced meal service will be provided to passengers in select flights in the initial days post the takeover This enhanced meal service will be expanded to passengers in all Air India flights in a phased manner they saidThe enhanced meal service was provided on four flights — AI864 Mumbai-Delhi AI687 Mumbai-Delhi AI945 Mumbai-Abu Dhabi and AI639 Mumbai-Bengaluru — on Thursday they notedThe enhanced meal service will be served on Mumbai-Newark flight and five Mumbai-Delhi flights on Friday the sources saidThe government on Thursday handed over Air India to the Tata Group nearly 69 years after it was taken from the conglomerate PTI DSP ZMN
New Delhi Jan 27 PTI Smart and well-groomed cabin crew members better on-time performance of flights calling passengers as guests and enhanced in-flight meal service are some of the measures the Tata Group is focusing on at Air India immediately after taking over the airline on Thursday sources saidThe employees have been told by the Tata Group that there will be a change in image attitude and perception of Air India they saidCabin crew members have been instructed to address all passengers as guests and cabin crew supervisor will have to ensure safety and service standards provided to the guests they notedThe crew members will have to be smartly dressed and well-groomed and there will be grooming executives who will be conducting checks at the airports they mentionedSince on-time performance is extremely important all endeavours will have to be made by the crew members to ensure that the doors are closed 10 minutes before the flights departure they saidA special audio message by Ratan TataChairman Emeritus of Tata Sons will also be played in flights and crew will be instructed on when and how to play it they saidAccording to the sources enhanced meal service will be provided to passengers in select flights in the initial days post the takeover This enhanced meal service will be expanded to passengers in all Air India flights in a phased manner they saidThe enhanced meal service was provided on four flights — AI864 Mumbai-Delhi AI687 Mumbai-Delhi AI945 Mumbai-Abu Dhabi and AI639 Mumbai-Bengaluru — on Thursday they notedThe enhanced meal service will be served on Mumbai-Newark flight and five Mumbai-Delhi flights on Friday the sources saidThe government on Thursday handed over Air India to the Tata Group nearly 69 years after it was taken from the conglomerate PTI DSP ZMN
